Introduction
Welcome to Kulana Bike® (kulanabike.com), your trusted destination for premium tandem bikes, beach cruiser bikes, and cruiser bikes that combine vintage style with modern comfort. At Kulana Bike®, we understand that your privacy is as important as the smooth ride you experience on our bicycles. This comprehensive Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, purchase our products, or interact with our brand.
By accessing or using kulanabike.com, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. We are committed to maintaining the highest standards of data protection and transparency in all our operations, ensuring that your personal information remains secure while you explore our collection of cool, casual, and comfortable cruiser bikes.
Information We Collect
Personal Information You Provide
When you interact with Kulana Bike®, we may collect various types of personal information that you voluntarily provide to us. This information is essential for processing your orders, improving our services, and providing you with the best possible beach cruiser bike shopping experience.
Contact Information: When you create an account, place an order, or subscribe to our newsletter, we collect your name, email address, phone number, and shipping address. This information enables us to communicate with you about your tandem bike orders, shipping updates, and promotional offers that might interest you.
Payment Information: To process your purchase of our cruiser bikes, we collect payment card details, billing addresses, and related financial information. However, we want to assure you that all payment transactions are processed through secure, encrypted payment gateways, and we do not store complete credit card numbers on our servers.
Account Credentials: If you choose to create an account on kulanabike.com, we collect your username, password (stored in encrypted format), and any profile information you choose to share. Your account allows you to track orders, save favorite beach cruiser bikes, and enjoy a personalized shopping experience.
Customer Service Communications: When you contact our customer support team with questions about our Kulana Lakona Beach Cruiser or other products, we collect the content of your communications, including emails, chat transcripts, and phone call records (where permitted by law).
Information Collected Automatically
Our website automatically collects certain information about your device and how you interact with kulanabike.com. This automated data collection helps us improve our website functionality and understand user preferences.
Device Information: We collect information about the device you use to access our website, including IP address, browser type and version, operating system, device identifiers, and mobile network information. This helps us optimize the Kulana Bike® website for different devices and browsers.
Usage Data: We track how you navigate through our website, including pages viewed, links clicked, time spent on each page, search queries, and the tandem bikes or cruiser bikes you view. This information helps us understand which products are most popular and how we can improve your browsing experience.
Location Information: Based on your IP address and device settings, we may collect approximate geographic location data. This helps us provide localized content, calculate shipping costs for your beach cruiser bike orders, and comply with regional legal requirements.
Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. These technologies help us remember your preferences, maintain your shopping cart, and deliver personalized content about our Kulana cruiser bikes.
Information from Third Parties
We may receive information about you from third-party sources, which we combine with the information we collect directly. These sources may include social media platforms, marketing partners, data analytics providers, and public databases. This supplementary information helps us better understand our customers and provide more relevant product recommendations for our tandem bikes and beach cruiser bikes.
How We Use Your Information
At Kulana Bike®, we use your personal information for various legitimate business purposes, always striving to enhance your experience with our brand and our collection of vintage-style cruiser bikes.
Order Processing and Fulfillment
The primary use of your information is to process and fulfill your orders for our beach cruiser bikes, tandem bikes, and accessories. We use your contact information to send order confirmations, shipping notifications, and delivery updates. Your payment information is used to complete transactions securely and efficiently. We also use your information to handle returns, exchanges, and warranty claims, ensuring that every Kulana Bike® customer receives exceptional service throughout their purchasing journey.
Customer Service and Support
We use your information to respond to your inquiries, resolve technical issues, and provide comprehensive support related to our cruiser bikes. Whether you have questions about the Kulana Lakona Beach Cruiser specifications, need assembly assistance, or want to learn more about our tandem bike features, your information helps our customer service team provide personalized and effective support.
Marketing and Communications
With your consent, we use your contact information to send you promotional emails, newsletters, and updates about new beach cruiser bike models, special offers, and exclusive deals. Our marketing communications may include information about seasonal promotions, product launches, and tips for maintaining your Kulana cruiser bike. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or updating your account preferences.
Website Improvement and Personalization
We analyze usage data to understand how visitors interact with kulanabike.com, identify popular cruiser bike models, and optimize our website design and functionality. This data-driven approach helps us create a more intuitive shopping experience, recommend relevant products based on your browsing history, and display content that matches your interests in tandem bikes and beach cruiser bikes.
Security and Fraud Prevention
We use your information to detect, prevent, and respond to fraud, security breaches, and other potentially harmful activities. By monitoring transactions and user behavior patterns, we can identify suspicious activities and protect both our customers and our business from fraudulent transactions involving our Kulana Bike® products.
Legal Compliance and Business Operations
We use your information to comply with legal obligations, respond to legal requests from authorities, enforce our terms of service, and protect our rights and the rights of our customers. This includes maintaining records for tax purposes, responding to subpoenas, and defending against legal claims related to our cruiser bikes and business operations.
How We Share Your Information
Kulana Bike® respects your privacy and only shares your personal information in specific circumstances and with trusted partners who help us deliver our beach cruiser bikes and services to you.
Service Providers and Business Partners
We share your information with carefully selected third-party service providers who perform services on our behalf. These may include payment processors who handle your cruiser bike transactions, shipping companies who deliver your tandem bikes, email service providers who send our newsletters, website hosting providers, customer service platforms, and marketing agencies. All our service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.
Business Transfers
If Kulana Bike® is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring entity. In such cases, we will notify you before your information becomes subject to a different privacy policy, ensuring transparency throughout any ownership transition.
Legal Requirements
We may disclose your information when required by law, such as in response to subpoenas, court orders, or other legal processes. We may also share information when we believe it’s necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests in accordance with applicable laws.
With Your Consent
We may share your information with third parties when you explicitly consent to such sharing. For example, if you choose to participate in a partnership program or connect your Kulana Bike® account with a social media platform, we will share the necessary information with your express permission.
Cookies and Tracking Technologies
Our website uses various tracking technologies to enhance your browsing experience and provide personalized content about our beach cruiser bikes and tandem bikes.
Types of Cookies We Use
Essential Cookies: These cookies are necessary for the basic functionality of kulanabike.com. They enable you to navigate our website, use shopping cart features, and access secure areas. Without these cookies, you cannot effectively browse our cruiser bike collection or complete purchases.
Performance Cookies: We use these cookies to collect information about how visitors use our website, which pages are most popular, and how users navigate through our tandem bike and beach cruiser bike product pages. This helps us identify and fix technical issues and improve overall website performance.
Functionality Cookies: These cookies remember your preferences and choices, such as language settings, product filters, and items you’ve added to your wishlist. They help personalize your Kulana Bike® shopping experience and make it more convenient when you return to our website.
Advertising Cookies: With your consent, we use advertising cookies to deliver relevant ads about our cruiser bikes on other websites you visit. These cookies track your browsing behavior and help us show you targeted advertisements for products that match your interests, such as the Kulana Lakona Beach Cruiser or other models you’ve viewed.
Managing Cookie Preferences
You have control over how cookies are used on your device. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling cookies may limit your ability to use certain features of kulanabike.com, such as maintaining items in your shopping cart or receiving personalized product recommendations for our beach cruiser bikes.
Data Security
Protecting your personal information is a top priority at Kulana Bike®. We implement comprehensive security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
We use industry-standard encryption protocols, including SSL/TLS technology, to protect data transmitted between your browser and our servers. All sensitive information, such as payment card details and account passwords, is encrypted both in transit and at rest. Our secure infrastructure includes firewalls, intrusion detection systems, and regular security audits to identify and address potential vulnerabilities.
Administrative Safeguards
Access to personal information is restricted to authorized employees, contractors, and service providers who need the information to perform their job functions. All personnel with access to customer data undergo security training and are bound by confidentiality agreements. We maintain detailed access logs and regularly review permissions to ensure that only necessary personnel can access your information.
Physical Safeguards
Our servers and data centers are located in secure facilities with restricted physical access, environmental controls, and 24/7 monitoring. These facilities employ multiple layers of physical security, including biometric access controls, video surveillance, and security personnel, to protect the hardware storing your information about your cruiser bike purchases and account details.
Ongoing Security Practices
We regularly update our security practices to address emerging threats and technological advances. Our security team continuously monitors for suspicious activities, conducts penetration testing, and stays informed about the latest security best practices. In the unlikely event of a data breach affecting your personal information, we will notify you promptly in accordance with applicable laws.
Your Privacy Rights
At Kulana Bike®, we believe you should have control over your personal information. Depending on your location, you may have various privacy rights under applicable data protection laws.
Access and Correction
You have the right to access the personal information we hold about you and request corrections if any information is inaccurate or incomplete. You can update your account information, shipping addresses, and contact details directly through your Kulana Bike® account dashboard, or you can contact our customer service team for assistance.
Data Portability
In certain circumstances, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format. You can request this data export to transfer your information to another service provider if you choose.
Deletion Rights
You may request that we delete your personal information, subject to certain legal exceptions. For example, we may need to retain certain information to complete pending cruiser bike orders, comply with legal obligations, resolve disputes, or enforce our agreements. When deletion is not possible, we will inform you of the reasons and the retention period for your data.
Marketing Opt-Out
You can opt out of receiving marketing communications from Kulana Bike® at any time by clicking the unsubscribe link in our emails, updating your account preferences, or contacting us directly. Please note that even if you opt out of marketing emails, we will still send you transactional messages related to your orders, account security, and important service updates.
Do Not Track Signals
Some browsers include a “Do Not Track” feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how to respond to Do Not Track signals. Kulana Bike® does not currently respond to Do Not Track browser signals, but we provide you with other choices about how we collect and use your information.
International Data Transfers
Kulana Bike® operates globally and may transfer your personal information to countries outside your residence. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
We may transfer your information to the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your country. However, we take steps to ensure that your information receives adequate protection regardless of where it is processed, including using standard contractual clauses, obtaining your consent, or relying on other legal mechanisms for international data transfers.
Children’s Privacy
Kulana Bike® is committed to protecting the privacy of children. Our website is designed for a general audience and is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
While we offer youth cruiser bikes suitable for younger riders, purchases must be made by adults. If we become aware that we have inadvertently collected personal information from a child under 13 without proper parental consent, we will take immediate steps to delete that information from our systems. Parents or guardians who believe we may have collected information from a child under 13 should contact us immediately at the contact information provided below.
Third-Party Links and Services
Our website may contain links to third-party websites, social media platforms, or services that are not operated by Kulana Bike®. For example, we may link to social media pages, cycling community forums, or partner websites. This Privacy Policy applies only to information collected by kulanabike.com.
When you click on third-party links, you will be directed to sites with their own privacy policies and practices. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect, use, and protect your information.
California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and other California privacy laws regarding your personal information.
Right to Know
You have the right to request that Kulana Bike® disclose what personal information we collect, use, disclose, and sell about you. You can request this information up to twice in a 12-month period.
Right to Delete
You have the right to request deletion of personal information we have collected from you, subject to certain exceptions under California law.
Right to Opt-Out of Sale
While Kulana Bike® does not sell personal information in the traditional sense, we may share information with advertising partners in ways that could be considered a “sale” under California law. You have the right to opt out of such sharing.
Right to Non-Discrimination
You have the right to not receive discriminatory treatment for exercising your California privacy rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your CCPA rights.
To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will verify your identity before processing your request to protect your privacy and security.
European Privacy Rights
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) and equivalent laws.
We process your personal information based on various legal bases, including your consent, the necessity to perform a contract with you (such as fulfilling your beach cruiser bike order), our legitimate business interests, and compliance with legal obligations.
You have the right to withdraw your consent at any time, object to processing based on legitimate interests, lodge a complaint with your local data protection authority, and restrict the processing of your information in certain circumstances. We will respond to your requests within the timeframes required by GDPR and will provide you with information about the actions we have taken.
Data Retention
Kulana Bike® retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
We retain account information and purchase history for as long as your account remains active and for a reasonable period thereafter to provide customer service, process returns, and comply with legal obligations. Marketing communication preferences are retained until you opt out or close your account. Transaction records related to your cruiser bike purchases may be retained for tax, accounting, and legal compliance purposes for the periods required by applicable laws.
When we no longer need your personal information, we securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements. Anonymized data may be retained indefinitely for analytical purposes as it cannot be used to identify you.
Changes to This Privacy Policy
Kulana Bike® may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated policy on kulanabike.com with a new “Last Updated” date.
For significant changes that materially affect how we collect, use, or share your personal information, we may provide additional notice, such as sending you an email notification or displaying a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information and your privacy rights.
Your continued use of kulanabike.com after any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated terms, please discontinue using our website and contact us to close your account if you wish.
Contact Us
We value your feedback and are committed to addressing any questions or concerns you may have about this Privacy Policy or how we handle your personal information at Kulana Bike®.
If you wish to exercise your privacy rights, have questions about our data practices, or need assistance with your account, please contact us through the following methods:
Email: [email protected]
Mailing Address:
Kulana Bike® Privacy Department
3379 Oak Lane
Kansas City, MO, 64106
Customer Service Phone: Available during business hours for privacy-related inquiries
When contacting us about privacy matters, please include your full name, email address, and a detailed description of your request or concern. For data access or deletion requests, we may ask you to verify your identity to ensure we are responding to the correct individual and protecting your personal information.
Our privacy team will respond to your inquiry within a reasonable timeframe, typically within 30 days for most requests, or as required by applicable law. We are committed to working with you to resolve any privacy concerns and ensure your experience with Kulana Bike® meets your expectations.
Additional Information for Specific Jurisdictions
Nevada Residents
Nevada residents have the right to opt out of the sale of certain covered information collected by website operators. While Kulana Bike® does not currently sell covered information as defined by Nevada law, if you are a Nevada resident and would like to submit an opt-out request, please contact us using the information provided above.
Virginia, Colorado, Connecticut, and Utah Residents
If you reside in Virginia, Colorado, Connecticut, or Utah, you have rights under state privacy laws that may include the right to confirm whether we process your personal information, access your personal information, correct inaccuracies, delete your personal information, obtain a copy of your personal information, and opt out of targeted advertising or the sale of personal information. To exercise these rights, please contact us using the contact information provided in this Privacy Policy.
Conclusion
At Kulana Bike®, we are dedicated to providing you with exceptional beach cruiser bikes, tandem bikes, and cruiser bikes while maintaining the highest standards of privacy protection and data security. We understand that trust is earned through consistent, transparent practices, and we are committed to safeguarding your personal information every step of the way.
This Privacy Policy represents our commitment to you—our valued customer—and reflects our belief that you deserve complete transparency about how your information is collected, used, and protected. Whether you’re browsing our collection of vintage-style cruiser bikes, purchasing the popular Kulana Lakona Beach Cruiser, or exploring our tandem bike options for shared adventures, you can shop with confidence knowing that your privacy is our priority.
We encourage you to reach out to our privacy team if you have any questions, concerns, or feedback about this Privacy Policy or our data practices. Your input helps us continuously improve our privacy program and ensure we are meeting your expectations for data protection and transparency.
Thank you for choosing Kulana Bike® for your cycling needs. We look forward to providing you with cool, casual, and comfortable cruiser bikes while respecting and protecting your privacy every pedal of the way.